Refund policy
RETURN POLICY ~ PLEASE NOTE! IN ORDER TO RECEIVE A REFUND OR EXCHANGE IN ANY WAY FROM COWGIRL ROOTS DESIGNS YOU MUST CONTACT US AT COWGIRLROOTS@YAHOO.COM WITHIN 72 HOURS OF RECEIVING ANY PACKAGE FOR A RETURN APPROVAL AND A RETURN NUMBER FOR YOUR ORDER!
NO EXCEPTIONS!
PLEASE READ BELOW FOR THE TYPE OF RETURN YOU NEED. THANK YOU!
CLOTHING RETURNS ~ Clothing is Returnable "IF" upon receiving your item you find it is damaged in any way or the print is not correct for any reason, please send an email within 72 hours of receiving your package to cowirlroots@yahoo.com pictures regarding the reason you feel you need a return and a picture of the damage on item. All items are NEW and never worn! Items go from press to package and are sent! Clothing with make-up stains, dirt or any ware at all will not be accepted as a returned item! All items are checked for holes through the material and the seams.
JEWELRY AND HAT RETURNS ~ Jewelry and Hats are NON Returnable items due to Health Issues and after Covid in America. If your Jewelry arrives and you feel it is damaged in any way, please send an email within 48 hours of receiving your package to cowirlroots@yahoo.com regarding the reason you feel you need a return along with picture's of the damage on item. Most Jewelry Items are Handmade, therefore they are created, packaged and sent out when ordered and are in perfect condition. Please take note that our jewelry is made with Natural Semi Precious stones, therefore colors may not be exact due to all of the different stones being used. All stones are different and Semi Precious Stone Jewelry will always have variation in colors. There will be No Returns for difference in coloration of stones as we can not control the color the Earth gives us. The stones are the correct type of stones listed.
Hats are also inspected before shipping. If you feel there is an issue with your hat, please follow instructions for return above. Hats must have no hair or dirt or be worn in any way.
HANDBAG RETURNS ~ Handbags are Inspected prior to shipping for any damage, holes or discoloration and that all zippers and snaps work. If you feel there is a problem with your Handbag order and a reason for return, please send an email within 48 hours of receiving your package to cowirlroots@yahoo.com with pictures regarding the reason you feel you need a return and a picture of the damage on item. A return label will be sent for pick and item will be replaced upon an approved Return.
KITCHEN AND HOME SUPPLIES AND DECORATIONS ~ All Items are inspected before shipping. Please check your item for any damage or print defects. If you feel there is a problem with any of the Kitchen or Home Items in your order and a reason for return, please send an email within 72 hours of receiving your package to cowirlroots@yahoo.com pictures regarding the reason you feel you need a return and a picture of the damage on item. A return label will be sent for pick and item will be replaced upon an approved Return.
RETURN OF HORSE TACK ~ Not all Horse tack and Equipment is sent direct by Cowgirl Roots and is drop shipped. All Horse Tack that has been drop shipped has not been personally inspected however we are guaranteed by our companies that the items shipped are going out in perfect new condition with no flaws or damage. If you feel you received a damaged item please send pictures and description of problem to cowgirlroots@yahoo.com within 72 hours of receiving your item. An item that is deemed damaged will be picked up with a call label sent to customer and an exchange of same new item will be sent at no cost to customer. Any horse tack that is the wrong color sent out (example: you received purple not teal) or wrong size ( you received pony not horse) must be returned in the same NEW condition it was sent to customer, in its original packaging, with no dirt, odor, hair or damage. All tack that is returned, as long as it is in the same NEW condition it was sent to the customer in, will be refunded minus the shipping costs it cost Cowgirl Roots to ship the original item to you due to shipping fees being included in the items cost, whether it be directly from Cowgirl Roots or drop shipped from supplier. There is always an invoice with mailing fees. A copy of your shipping fees from invoice or shipping slip is available upon request. A refund will be issued after the item has been returned and inspected. Horse Tack is expensive to ship. Please remember this when purchasing your item. Tack that is to be exchanged for different size, color or product shipping will be paid by customer for return to company as well as the return shipping back to customer. Any Returned Tack that the Company Does NOT See as Returnable or Anything Wrong with the customer will receive written information on the refusal of return and the Item(s) will be Returned "only" at Customers Pre Paid Expense for Return Label.
Saddle's ~ Saddles are a custom made item when you order and are Non-Returnable, Non-Re-fundable Item. If you have questions please send us a message. A Saddle order begins when payment clears. Please allow 2-5 days for payment to clear, this depends on your financial institution and their release of funds. Saddle will then go into production, right away. We build your Saddle starting with the Tree and then we build the Saddle to the Tree. Saddle takes approximately 30 to 40 days to build. Please remember, when you ordered your Saddle other Saddle orders were already in line to be created. Our Saddle time is about 40 up to 60 days. However, depending on the details of your Saddle this can take a few more days, detailed tooling, special changes, etcetera. Saddles take 4-7 days for shipping. Saddles are created from a Wood Tree and All Leather Materials, Conchos, Leather Buck-Stitch, Crystals with a Fleece bottom. Please know your seat and Gullet size. If you need help contact us. We can tell you how to measure, look at pictures and help you figure out your Gullet size. Please know your seat size. This is very important as these are custom made Saddle's, made for you and are non returnable. If you feel there is an error in your Saddle, please send us a message within 48 hours of receiving your Saddle and we will explain to you how to put in a claim with pictures. All Saddles come with a matching bridle set, back cinch and basic rope cinch. If you have a small headed horse or a huge head horse, please let us know so we can accommodate to your horse's head size.
No exchanges or returns will be accepted after 48 hours.